Question 1

What does MergeGuard do?

Accepted Answer

MergeGuard identifies duplicate customer accounts in your Shopify store, groups them by confidence level (High, Medium, Low), and lets you review and merge them safely—preserving all order history and data.

Question 2

Who is MergeGuard for?

Accepted Answer

MergeGuard is built for Shopify merchants of all sizes who want accurate customer data. It's especially valuable for DTC brands, subscription stores, and high-volume merchants.

Question 3

Why do duplicate customers occur in Shopify?

Accepted Answer

Customers create multiple accounts using different emails, phones, or devices. Guest checkouts, typos, and multi-channel sales all contribute to duplicate profiles over time.

Question 4

When should a store clean customer data?

Accepted Answer

Ideally, quarterly. However, if you're seeing inflated customer counts, segmentation issues, or inaccurate LTV metrics, it's time for a cleanup.

Question 5

Is this required for small stores?

Accepted Answer

Not necessarily, but duplicates accumulate quickly. Even stores with 1,000 customers often have 5-15% duplicates affecting their data accuracy.

Question 6

How long does the process take?

Accepted Answer

The initial scan takes 1-5 minutes depending on store size. Reviewing and merging depends on how many duplicates you have.

Question 7

Do I need technical knowledge to use it?

Accepted Answer

No. MergeGuard is designed for non-technical users. The interface is simple and all actions are reviewed before applying.

General Questions

General Questions

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