Legal & Compliance

1. Relationship with Shopify

• The Services are a third-party application developed and operated independently of Shopify.
• Shopify is not responsible for the Services, their functionality, availability, or support.
• Your use of Shopify remains governed by Shopify's own terms and policies.

2. Eligibility & Authority

You represent that you:

• Are legally capable of entering binding agreements.
• Have authority to bind the business on whose behalf the Services are used.
• Are authorized to grant us access to your Shopify store and data.

You are responsible for ensuring that your use of the Services complies with all applicable laws in your jurisdiction.

3. Scope of Services

The Services provide: Data synchronization, customer identity resolution and deduplication, analytics, metrics, dashboards, alerts, and insights.

The Services depend on: Shopify APIs, merchant configurations, and third-party infrastructure. We are not responsible for inaccuracies caused by incomplete data, API limitations, or third-party failures.

4. Analytics & Predictive Disclaimers

All analytics, metrics, projections, forecasts, scores, and insights are estimates only, based on available data at a given point in time.

We do not guarantee:

• Revenue or profit increases
• Cost reductions
• Conversion rate improvements
• Customer retention or LTV outcomes
• Accuracy of forecasts or predictive models

The Services are decision-support tools only. All business decisions and outcomes remain your sole responsibility.

5. Merchant Responsibilities

You are solely responsible for:

• Reviewing analytics, insights, and recommendations.
• Approving or rejecting actions on customer data (including merges).
• All business decisions made using the Services.

6. Data Access & Processing

By installing the App, you authorize us to access and process data made available through Shopify APIs in accordance with these Terms, Global Privacy Policy, Customer Data Processing Privacy Policy, and Data Processing Agreement (DPA).

We process customer data only on your documented instructions and do not assume Data Controller obligations for your customers. You remain legally responsible for how the customer data was collected and that you have the right to share it with us.

7. License & Restrictions

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for internal business purposes.

You may not:

• Copy, resell, sublicense, or distribute the Services.
• Reverse engineer or bypass security controls.
• Use the Services unlawfully or abusively.

8. Fees, Billing & Payment

• Pricing, plans, usage limits, and features are described on the App listing or within the Services.
• Billing is handled via Shopify. You authorize Shopify (on our behalf) to charge your selected payment method.
• Subscriptions automatically renew unless canceled before the renewal date.
• Where applicable, usage-based charges are calculated based on defined usage metrics.
• Fees exclude all taxes. You are responsible for VAT, GST, sales tax, or similar taxes.
• All fees are non-refundable except where required by law.
• Failure to pay may result in immediate suspension or termination.

9. Service Availability & Changes

We do not guarantee uninterrupted service. Availability may be affected by maintenance, Shopify outages, or force majeure events.

We may modify, add, or discontinue features without liability, provided core functionality is not materially degraded. Beta features are provided "as is", may be unstable, and are excluded from warranties or SLAs.

10. Suspension & Termination

You may terminate by uninstalling the App.

We may suspend or terminate access if you:

• Violate these Terms.
• Use the Services unlawfully.
• Pose a security or legal risk.

Upon termination:

• Your license ends immediately.
• Data is handled per our Privacy Policy and DPA.
• Outstanding fees remain payable.

11. Intellectual Property

• All intellectual property rights in the Services belong to MergeGuard.
• Any feedback you provide may be used by us without restriction or compensation.
• You retain full ownership of your data.

12. Disclaimer of Warranties

The Services are provided "as is" and "as available", without warranties of any kind, express or implied.

13. Limitation of Liability

We are not liable for indirect, incidental, consequential, or punitive damages, including lost profits or business decisions. Our total liability shall not exceed the fees paid by you in the twelve (12) months preceding the claim.

14. Indemnification

You agree to indemnify and hold us harmless from claims arising from:

• Your use of the Services.
• Your violation of law.
• Your handling of customer data.
• Disputes between you and your customers.

15. Governing Law & General Provisions

These Terms are governed by the laws of Indian Jurisdiction.

In case of conflict, the order of precedence is:

1. Data Processing Agreement (DPA)
2. These Master Terms & Conditions
3. Privacy Policies

16. Contact Information

support@mergeguard.store